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Internet Delivery Charges
Those of us who live and work in the ‘Scottish Highlands’ will be familiar with the additional costs and delays when ordering goods online and there is a widespread feeling that the Highlands are not being treated fairly by some online retailers. For example, some retailers claim to offer Free UK delivery when in fact hidden surcharges apply to certain areas usually including the Highlands & Islands. Such 'FREE' claims are likely to be illegal.
The Highland Council has a duty to enforce consumer protection laws surrounding internet sales and if you have a complaint or wish to raise an issue about delivery charges from retail websites then please use the reporting form highlighted below.
If you wish to be contacted about any particular matter please indicate that in the 'Any Other Information' box.
ONLINE FORM to report internet delivery charges issues
2011/12 Internet Delivery Charges Survey Information
A report to The Highland Council’s Transport Environmental and Community Services Committee on Thursday 16 March 2012 has identified that the Internet trading activities of almost 200 businesses across the UK are under investigation by Council’s Trading Standards as a result of a survey undertaken between November 2011 and January 2012