Comments and Complaints

Submit your comments or complaints by filling the details below

The Highland Council seeks to provide its Services efficiently and to as high a standard as possible. We always welcome comments or suggestions which could help us to improve our services. Please use the form below and your comments will then be forwarded to the appropriate senior officer for their attention.

We are also aware that difficulties can occur from time to time which affect the delivery of services that we provide and the following explains how you can complain if:

You feel we have done something wrong
We fail to do something we said we would do
You were not treated courteously or efficiently by a member of our staff

You can use the online form below and then click on the continue button or you can download a copy of The Highland Council's Comments and Complaints leaflet (PDF 137 Kb), which explains the Council's complaints procedures.

If you still feel that you have not been treated fairly by the Council you can complain to the Scottish Public Services Ombudsman at www.scottishombudsman.org.uk. You can read reports from the Ombudsman on complaints made against the Council here.

Fields with an asterisk are mandatory. You must provide at least one method of contact; either an address and postcode, email or phone number.

First Name (*)

Last Name (*)

Address1

Address2

Town

Postcode

Email Address

Phone Number

Subject (*)

Message (*) Please type your message here

Data Protection – the information you have supplied will be used for the purpose for which you have provided it and any relevant procedures following from this. This data will be maintained in accordance with the Act and will not be passed on or sold to any other organisation without your prior approval unless this is a legal requirement.

Internet Security - Please note that internet email cannot be guaranteed as secure. By completing and submitting this form you are accepting risks which include that your message may be read more generally, altered, re-directed or lost. By submitting the form you are accepting that the council has authority to use this insecure form of communication to reply.