Planning permission

Terms and conditions

Under the Data Protection Act 1998, we have a legal duty to inform you about and protect any information we collect from you. The following information is our policy with regard to ePlanning. 

This policy applies to the Highland ePlanning and IDOX Public Access and details include:

  • Website Name - ePlanning and IDOX Public Access
  • Website Address - www.highland.gov.uk
  • Website Managed by - The Highland Council
  • Business Contact Address:

    The Highland Council Planning and Development Service,
    Glenurquhart Road,
    Inverness
    IV3 5NX

  • Data Controller- The Highland Council
  • Data Processor- iDox, 1 Spatial , SAIC

Websites which are accessible through links from The Planning Portal are not covered by this policy.

Confidentiality

The Highland Council does not give visitors to our website the option of using a secure transmission method to send their personal data. We implement security policies, rules and technical measures to protect the personal data that we have under our control from the following:

  • Unauthorised access
  • Improper use or disclosure 
  • Unauthorised modification
  • Unlawful destruction
  • Accidental loss

All our staff that have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

Providing users with anonymous access

You can use our website without disclosing your personal data.

Automatic collection of information

The Highland Council does not use cookies for collecting user information from the sites. We do not automatically log personal data or link information automatically logged by other means with personal data about specific individuals.

Data collection and purpose specification

The Highland Council collects the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations. If we wish to use your personal data for a new purpose, other than which it was originally supplied, we are required by law to ask you first.

Disclosure and visitor choice

We ensure that your personal data will not be disclosed to other institutions and authorities except if required by law or other regulation.

What information do we collect?

In sending an email or making telephone contact asking for information or help, we may need to contact another department or organisation to find out information to help you. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so.

We gather log files information from all visitors to our sites. We use this information to make changes to the layout of the site and the information contained within it, based on the way visitors move around it. Log files do not contain any personal information, or information about which other sites you have visited.

In accordance with current statutory obligations personal data will be processed in accordance with the Data Protection Act.

Your responsibilities

Do not include personal information about another third party (including family members) unless you have told the individual concerned and they consent to it being supplied.

Tell us as soon as possible if any of the personal information you have provided should change.

Our Planning Service will retain your paper planning application and personal details for a period of 6 months after the application has been determined. After that, only parts of the paper record will be retained.

The electronic record will remain for up to 20 years to facilitate any legitimate requests for information.

Your rights to access personal data

For any enquiry or concern about our privacy policy, or to request access to your personal data, contact us.

The Highland Council have to provide you with a readable copy of the personal data that we keep about you within 40 days. There is no charge for this. Evidence of proof of your identity will be required.

It is both in our interest and yours to hold accurate data. If the data we hold on you is inaccurate in any way, where appropriate, you may have the data erased, rectified, amended or completed.

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