Winter advice for council tenants

You can help avoid burst pipes and prevent damage to your home and your belongings by doing these simple things:

  • Try to keep your home reasonably warm day and night. Consider leaving your central heating on low and using your timer, even if you are going away for a few days. In particularly cold weather, leave your loft hatch open to allow heat into the loft space
  • Never leave a tap dripping
  • Check that the stopcock works so that you can turn off the water if there is a burst. It is usually in the kitchen or bathroom. If you can’t find it, it is leaking or you can’t turn it off, contact us for help
  • For greater peace of mind, if you go away a few days in the winter we will turn the water off and drain your system down for free. Phone 0845 700 2005 to arrange

If you do not take these precautions, we may ask you to pay the cost of damage caused by a burst pipe to your home and to your neighbours' homes.

If an emergency does occur, please remember that we do not insure your furniture, belongings or decoration against flood, theft, fire, vandalism and other household risks.

You must make sure that you have your own household contents insurance. We do offer home contents insurance.

Is there anything wrong with this page?

Related Downloads