Consumer Advice

Trading Standards : Consumer Advice

Consumer advice is available from Trading Standards on the whole range of consumer problems including faulty goods and services, holiday problems, "bogus" direct marketing scams and misleading price claims. Some complaints may involve a criminal offence : these complaints are investigated by enforcement staff.
Consumer advice and information is provided in partnership with Citizens Advice Consumer Service. You can contact them by telephone or online or, alternatively, personal visitors are welcome at our Trading Standards office in Inverness.

By Phone
To speak to a Citizens Advice Consumer Service adviser, please call

  • 08454 04 05 06
  • 08451 28 13 84 (for Minicom users)

To contact Citizens Advice Consumer Service go to:

Personal visitors

Visit us at :

  • Trading Standards
    38 Harbour Road
    IV1 1UF

We are open during normal office hours ( Monday - Friday, 9am - 5pm). No appointments are necessary and personal callers will be seen with a minimum of delay.

We can be contacted by email at

Via Service Points
We  can also be contacted via the Council's extensive Service Point Network.

Consumer advice and information leaflets
For detailed consumer advice and information leaflets click here

Consumer Advice policy
To view our Consumer Advice policy click here