Consumer Advice

Trading Standards : Consumer Advice

Consumer advice is available from Trading Standards on the whole range of consumer problems including faulty goods and services, holiday problems, "bogus" direct marketing scams and misleading price claims. Some complaints may involve a criminal offence : these complaints are investigated by enforcement staff.
Consumer advice and information is provided in partnership with Citizens Advice Consumer Service. You can contact them by telephone or online or, alternatively, personal visitors are welcome at our Trading Standards office in Inverness.

By Phone
To speak to a Citizens Advice Consumer Service adviser, please call

08454 04 05 06
08451 28 13 84 (for Minicom users)

Online
To contact Citizens Advice Consumer Service go to: http://www.citizensadvice.org.uk/index/getadvice/consumer_service.htm

Personal visitors :

Visit us at :

Trading Standards
38 Harbour Road
Inverness
IV1 1UF

We are open during normal office hours ( Monday - Friday, 9am - 5pm). No appointments are necessary and personal callers will be seen with a minimum of delay.

email
We can be contacted by email at trading.standards@highland.gov.uk

Via Service Points
We can also be contacted via the Council's extensive Service Point Network.

Consumer advice and information leaflets
For detailed consumer advice and information leaflets click here

Consumer Advice policy
To view our Consumer Advice policy click here