Council house tenancies

The Highland Council owns and manages about 13,700 houses in the Highlands.

Know your Housing Service Standards

We deliver a range of landlord services and we care about the quality of these services.
 
We want our tenants and staff to know about the range of landlord services we provide, and to know what standard of service is expected.
 
To help improve awareness and knowledge of our service standards, we have published Housing Service Standards. This publication sets out each of the housing services provided by the Council in its landlord role, and notes the standard of service you can expect as a tenant.
 
The publication is available under Current Documents or you can phone 01349 886606 or email housingandproperty@highland.gov.uk  to request a copy.
 
We will be working with our tenants to help us monitor and review how well we are doing against these standards. If you are a Council tenant and would like more information about taking part in housing services, email us at the above address, or contact your Tenant Participation Officer

Scottish Housing Quality Standard

We are currently working hard to bring all our houses up to the Scottish Housing Quality Standard by 2015, by targetting our capital programmes at work which will achieve this.   You can view our Capital Programme Management Procedures to find out the various stages of this process..

You can see the latest Standard Delivery Plan report under "Current Documents".  You can also link to a useful Scotish Government leaflet "A Tenant's Guide to the Scottish Housing Quality Standard" under External Links.

Other Information

You can link to information on various aspects of council house tenancies from "In This Section"

How to contact us

Your can write or phone your nearest Housing and Property Office.  You can also get advice, pay your rent and order repairs at any of the Council's 37 Service Points.

Tenant Update

Housing and Property produce newsletters with information of interest to tenants.  Please see the latest newsletters under Current Documents. 

Because of late printing and delivery of the latest newsletter, Highland Tenant Update - Spring 2011, the deadline for the return of the survey form to qualify for entry into the Prize Draw has been extended to the end of May 2011

Please note there is an error in the Highland Tenant Update - Summer 2009.  The telephone number for the income maximisation team is 08456004222
 
Housing Benefit
 
If you want to apply for housing benefit, you can get a form from your nearest Service Point or Finance Office.  You can also get advice and information by phoning the Council's Housing Benefit Office on Freephone 0800 393811.