Although we carry out most repairs to your home, sometimes there are repairs that you will have to pay for or do yourself. This page explains what they are and how you can pay.
What do I have to pay for?
- Repairs that are your responsibility are set out in your tenancy agreement and in the Repairs Book.
- Repairing damage that is caused by you, anyone living with you or a visitor to your home.
- Work that is needed when you move out of your home if it has not been caused by fair wear and tear.
How much do I have to pay?
- There is a list of standard charges for some repairs.
- You will be given an estimated cost for other rechargeable repairs.
- You will be charged the full cost for work that is needed when you move out of your home. This is only for repairs that are not caused by fair wear and tear.
Is there any time when I won’t have to pay?
- If you have a disability that causes wear and tear on your home, for example, a wheelchair might damage walls.
- If damage is caused through no fault or your own.
- If there are exceptional circumstances. In this case, a decision will be made by a senior housing officer.
- If you choose to do the work yourself. If you do, it will have to be done to a good standard and the Council may inspect the work.
How can I pay?
You will be sent a bill for the work as soon as possible after the work is done.
Payment can be made by debit or credit card, bank credit transfer, by telephone, online or by standing order at Pay Point outlets, at Pay-zone outlets and at Post Offices.
For payments and related queries, please call 01463 702394
For more information, please e-mail: housingandproperty@highland.gov.uk