What is the Service Point Network?
The Service Point Network is your first point of contact with The Highland Council. Our network of front line offices around the Highlands provides local residents with direct face to face access to council services. Our Alness based Service Centre is there to take care of your telephone enquiries, ensuring that calls are dealt with at the first point of contact wherever possible.
Please be aware calls to The Service Centre may be recorded for quality and service improvements. Our friendly, experienced customer care staff are here to help you with any council enquiry and access to a wide range of services.
Want to pay your council tax, apply for benefits, order a special refuse collection or report a housing repair? Drop by one of our offices or phone our Service Centre to speak to our trained staff. If we cannot help, we will arrange an appointment with a specialist who can. You can also email service.point@highland.gov.uk.
Internet Security - Please note that internet email cannot be guaranteed as secure. Therefore, it is inadvisable to provide personal information by this method.
Do NOT send personal data to the above email address.
What can I do at a Service Point?
From 1 April 2011: You can pay by cash or cheque at any Post Office and more than 300 Paypoints and Payzones throughout the Highlands (please note that some Paypoints/Payzones will only accept cheques at the discretion of the local retailer).
But please be aware that from this date you will NOT be able to pay by cash or cheque at a Service Point, although you will continue to be able to pay by debit or credit card.
At a Service Point you can:
In addition to the above there are services available that are tailored to local needs. Contact your local Service Point to find out more.
All of our Service Points are listed here, in alphabetical order. Following a review of customer services, the Council has withdrawn its presence from Drumnadrochit and Dunvegan Visit Scotland tourist offices.
| Acharacle | Alness | Ardersier | Aviemore | Bettyhill | Bonar Bridge | Broadford | Brora |
| Dingwall | Dornoch | Durness | Fort Augustus | Fort William | Fortrose | Gairloch | Golspie | | Grantown | Helmsdale | Hilton | Invergordon | Inverness |
| Kingussie | Kinlochleven | Kyle | Lairg | Lochcarron | Lochinver | Mallaig | Muir of Ord | | Nairn | Portree | Tain | Thurso | Ullapool | Wick |
Accessibility
Service Points have an active programme of work to ensure that all offices are fully accessible for all customers. There is a friendly atmosphere with open plan environments and private meeting rooms are available on request for more sensitive discussions. Service Points are also equipped with hearing loop systems.
