Service Point Network

What is the Service Point Network?

The Service Point Network is your first point of contact with The Highland Council.  Our network of 37 front line offices around the Highlands provides local residents with direct face to face access to council services. Our Alness based Service Centre is there to take care of your telephone enquiries, ensuring that calls are dealt with at the first point of contact wherever possible. 

Please be aware calls to The Service Centre may be recorded for quality and service improvements.

Our friendly, experienced customer care staff are here to help you with any council enquiry and access to a wide range of services.

Want to pay your council tax, apply for benefits, order a special refuse collection or report a housing repair? Drop by one of our offices (find your local Service Point here) or phone our Service Centre to speak to our trained staff.  If we cannot help, we will arrange an appointment with a specialist who can.  You can  also email service.point@highland.gov.uk.

What can I do at a Service Point?

At a Service Point you can:

• report a street lighting fault
• pay your rent, council tax or any other council bill
• apply for local authority housing and report repairs and faults
• arrange special refuse collections
• apply for a wide range of benefits (including housing and council tax benefit, free school meals and school clothing grants)
• access the Registration Service for Births Deaths and Marriages
• apply for a Blue Badge (disabled parking permit), Travel Card or High Life Card
• pick up forms for Planning applications, licensing applications and parking permits
• get help with filling out forms
• browse the internet using the People's Network at our joint Service Point/Libraries
• make a comment, complaint or compliment about the council or a service
• get energy advice and information

In addition to the above there are services available that are tailored to local needs.  Contact your local Service Point to find out more.

Where is my nearest Service Point?

All 37 of our Service Points are listed here, in alphabetical order.

| Acharacle | Alness | Ardersier | Aviemore | Bettyhill | Bonar Bridge | Broadford | Brora |
| Dingwall | Dornoch | Drumnadrochit | Dunvegan | Durness | Fort Augustus | Fort William | | Fortrose | Gairloch | Golspie | Grantown | Helmsdale | Hilton | Invergordon | Inverness |
| Kingussie | Kinlochleven | Kyle | Lairg | Lochcarron | Lochinver | Mallaig | Muir of Ord | | Nairn | Portree | Tain | Thurso | Ullapool | Wick |

Accessibility

Service Points have an active programme of work to ensure that all offices are fully accessible for all customers.  There is a friendly atmosphere with open plan environments and private meeting rooms are available on request for more sensitive discussions.  Service Points are also equipped with hearing loop systems.