Confidentiality and Data Protection
What you can expect?
We acknowledge that information relating to children is sensitive and needs to be handled carefully.
We are committed to respecting the confidentiality of enquirers and of childcare and education providers, particularly childminders. You have a right to decide what information you choose to share with us.
You also have a right to know what information is held about you and to change that information if you believe it to be inaccurate.
Responsibility for ensuring confidentiality lies with the Highland Childcare Information Service.
The commitment to you
The staff will not disclose any personal details of service users or anyone involved in the service to outside parties without their prior permission except in the following circumstances:
The confidentiality of service users or personnel will only be breached if any information received by the Highland Childcare Information Service gives rise to concern for the safety or wellbeing of a child. The administration team will contact The Care Commission immediately.
We are aware that details of childminders may be used in an improper way. The service will therefore take steps to protect this information.
We will comply with the Data Protection Act. How will we do this?
We will ensure that all staff are aware of, and agreed to adhere to, the confidentiality policy. Breaches of confidentiality will be treated as a serious matter and dealt with according to Highland Council’s Disciplinary Procedures.
This confidentiality statement will be reviewed regularly and updated if appropriate.