Who is responsible for the information?
The Highland Family Resource Alliance has overall responsibility for the information held on our database.
Responsibility and ownership of the web site rests with the Scottish Executive. The Childcare Information Service administrative team have day to day responsibility for maintaining the information held on the database.
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Who can use the service?
The Childcare Information Service is primarily aimed at meeting the needs of parents and carers who wish to access information on local childcare and pre-school education
The Highland Childcare Information Service will provide information to providers, potential providers, employers enquiring about childcare for employees and statutory bodies requesting information for planning purposes.
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What information do we hold?
The service holds the following information on providers:
• Name and contact details;
• Type of provision (including whether it is registered);
• Number of places for each age range;
• Availability during the year;
• Fees charged;
• Ability to cater for children with disabilities or special needs;
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How do we collect information?
We collect information using a standard form that has been adapted to suit different types of provider. This form is sent out to providers when they become registered with The Care Commission. When completed and returned to us they are then input onto the database.
All information that is held by Highland Childcare Information Service will be treated in confidence except in situation outlined in the confidentiality and data protection policy.
Every effort will be made to encourage and ensure full details of all providers are available. However, the Information Service cannot take responsibility for providers who choose not to supply us with their details.
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How often will information be updated?
The Highland Childcare Information Service will aim to keep all information as accurate and up-to-date as possible.
All providers will be encouraged to keep the service informed of any changes to their details and vacancies and will be sent the Highland Childcare Information Service telephone number asking them to contact the service should any changes occur. The date information was last reviewed will be noted on each providers record.
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How will we make sure everyone has access to information?
Members of the public can contact the Highland Childcare Information Service by telephone, email or website. Callers can expect an immediate response and information requested will be given over the phone or through the post depending on the enquiry. Requests for written information will follow usually within three working days.
An evaluation procedure will be in place to monitor use of the Childcare Information Service and users satisfaction with the service.
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