Customer Services

Welcome to Customer Services

Customer Services sits within the E-Government section of the Chief Executive's Service.  The Council has a network of Service Points, the Service Centre at Alness and 38 Registration Offices.  The Service Points and Service Centre act as 'one stop shops' for a wide variety of Council services and provide advice to the public for key Council and partner services.

During the past 5 years the Council has made significant investment in the modernisation of its Customer services function.  In 2004 the Council established the Service Centre in Alness to compliment Service Points and act as a hub for telephone contact and Blue Badge Processing.  In 2005 the Council implemented a corporate Customer Relationship Management (CRM) system and rolled this out across the Council allowing the Council, for the first time, to have a computerised record of customer contacts and service requests made via the Customer Services Team.