Business and Technical Support

The section is split into the teams as detailed below, and is managed by the Business and Technical Support Manager.

• Business & Technical Support Manager: 
  Allan Gunn Tel (01463) 702491
  
• Performance & Business Intelligence Manager, Office Services Team:
  Yvonne Henderson (01463) 702415
  
• Finance Systems Administration:  
  Mark Blair Tel (01463) 702388
  
• Customer Services:  
  Carolynn Baker / Morag Creighton Tel (01463) 702036
  
• Quality Control:  
  Shona Laycock / Anne McLean Tel (01463) 702034
  
• Training & Development:  
  Gillian Petrie Tel (01463) 702089
  

Responsibilities are as follows:

Performance Management & Planning, and Technical Advice

• Service Planning
• Performance management
• Statutory Performance Indicators for the Council
• Technical advice on GAE
• Research and analysis
• Best Value support for Service

Published Statutory Performance Indicators are available under "In This Section".

Office Services

• Administration for the Finance Service
• Health & Safety
• Maintenance of personnel and training records for the Service
• Controlled Stationery
• Secretarial Support for the Finance Management Team
• Administration of Telephone and Email Directories 

 Finance Systems Administration Team

The team deals with all aspects of systems administration for the following Finance systems -

• Oracle Corporate Financials
• Oracle Projects
• Northgate Revenues & Benefits
• Civica ECDM (Exchequer) 
• PECOS Electronic Purchasing
• Axis Cash Receipting
• ResourceLink Payroll
• Radius Community Charge

Customer Services & Quality Control

• Freedom of Information and Complaints Handling 
• Quality Assurance and Control

Training & Development Team

• Provision of specialised training
• Facilitate training courses
• Training Budget Control