Business Support

The section is split into the teams as detailed below, and is managed by the Head of Business Support.

  • Head of Business Support: 
    Allan Gunn Tel (01463) 702491
  • Operations Manager, HQ:
    Yvonne Henderson (01463) 702415
  • Operations Manager, Mid:
    Iain Swayne (01463) 868681
  • Operations Manager, North East:
    Katriona Green (01955) 607762
  • Operations Manager, South:
    Dorothy MacKenzie (01463) 703105
  • Operations Manager, West:
    Carol Campbell (01478) 613861
  • Systems Administration Manager:
    Mark Blair Tel (01463) 702388
  • Development Officer:
    Caroline Braynion (01463) 702034
  • Customer Services:  
    Carolynn Baker / Morag Creighton Tel (01463) 702036
  • Quality Control:  
    Shona Laycock (01463) 702088 / Anne McLean Tel (01463) 702068
  • Training & Development:  
    Gillian Petrie Tel (01463) 702089

Responsibilities are as follows:

Performance Management & Planning, and GAE Technical Advice

  • Service Planning
  • Performance management
  • Technical advice on GAE
  • Research and analysis
  • Best Value support for Service

Office Services

  • Administration for the Finance Service
  • Health & Safety
  • Maintenance of personnel and training records for the Service
  • Controlled Stationery
  • Secretarial Support for the Finance Management Team
  • Administration of Telephone and Email Directories 

 Systems Administration

The team deals with all aspects of systems administration for the following Finance systems -

  • Oracle Corporate Financials
  • Oracle Projects
  • Northgate Revenues & Benefits
  • Civica ECDM (Exchequer) 
  • PECOS Electronic Purchasing
  • Verticalnet eSourcing 
  • Axis Cash Receipting
  • ResourceLink
  • Radius Community Charge
  • AXISe Pensions

Customer Services & Quality Control

  • Freedom of Information and Complaints Handling 
  • Quality Assurance and Control

Training & Development Team

  • Provision of specialised training
  • Facilitate training courses
  • Training Budget Control