How we are performing
We measure and report how successfully we are meeting our targets in the following ways.
Delivering our programme
Our annual performance report gives an update on the progress we have made in meeting the commitments detailed in our programme "Working together for the Highlands".
We also include performance information in the Council Tax leaflet and a local newspaper supplement highlighting our performance.
Statutory performance indicators
Statutory performance indicators are set by the Accounts Commission for Scotland. The indicators give basic information to every citizen on how we are performing.
Each of Scotland's councils measure their performance against a set of benchmarking indicators. Councils can then work together to find out why performance differs and learn how they can improve. Local government benchmarking framework.
Public performance survey
A survey is carried out in June and July each year and is sent to the our "Citizens' Panel" of 2,300 people carefully chosen to represent the adult population
We ask our staff what they think of our services every 2 years.
If you have any suggestions on how we can improve our performance reporting, please contact us.