How the Council Performs

We want to provide the right information to people in the most useful way.  The Council has changed the way it reports on its performance.  We include performance information in the Council Tax leaflet and local newspaper supplements highlighting our performance. The Council has formed a Citizens’ Panel of 2,300 householders as a new way of consulting with the public on its performance and has sent this Performance Survey (93kb pdf) to panel members who are our sounding board for options for identifying the major savings needed in the coming few years. In 2011 we received over 1100 responses (a 54% response rate).  This means the results can be generalised to the adult population of the Highlands as a whole with high levels of confidence.  The results have been presented to Council (1981kb pdf)

We would like our reporting to be as useful as possible and if you have any suggestions on how it can be improved please email Evelyn Johnston, Strategic Performance & Business Intelligence Manager or alternatively phone (01463 702671).