How we are performing

We measure and report how successfully we are meeting our targets in the following ways.

Delivering our programme

Our annual performance report gives an update on the progress we have made in meeting the commitments detailed in our programme "Working together for the Highlands".

Annual performance report

We also include performance information in the Council Tax leaflet and a local newspaper supplement highlighting our performance.

Statutory performance indicators

Statutory performance indicators are set by the Accounts Commission for Scotland. The indicators give basic information to every citizen on how we are performing.

Statutory performance indicators

Benchmarking indicators

Each of Scotland's councils measure their performance against a set of benchmarking indicators. Councils can then work together to find out why performance differs and learn how they can improve. Local government benchmarking framework.

Interactive Benchmarking Tool

Public performance survey

A survey is carried out in June and July each year and is sent to the our "Citizens' Panel" of 2,700 people carefully chosen to represent the adult population

Citizens' Panel feedback

Staff surveys

We ask our staff what they think of our services every 2 years.

Employee survey report 2012

If you have any suggestions on how we can improve our performance reporting, please contact us.