Contact Details

Attendance Allowance

Contact the Benefit Enquiry Line:

Telephone: 0800 88 22 00

Textphone: 0800 24 33 55

The Benefit Enquiry Line is open 8.30am to 6.30pm Monday to Friday and 9am to 1pm Saturday.

Bereavement Benefits

Contact your local JobCentre Plus or
Telephone: 0800 055 6688
(8am - 6pm Monday to Friday).

Bus Passes and Coach Travel

Website: www.transportscotland.gov.uk
concessionarytravel


Carer's Allowance Unit

Telephone: 0845 608 4321
Textphone: 01772 562 202


Child Support

Telephone: 08457 133133
Website: www.csa.gov.uk

Consumer Advice

Telephone: 08454 04 05 06


Council Tax Benefit


Telephone: 0800 393 811 - The Highland Council's Exchequer Operations Team or visit your local Service Point.

Crisis Loan for Living Expenses (Social Fund)

Telephone: 0800 328 3036

Customer Income Maximisation Team

Telephone: 0800 090 1004
Address: PO Box 5650, Inverness, IV3 5YX                                           Email: income.maximisation@highland.gov.uk

Do NOT send personal data to the above email address

Website: www.highland.gov.uk


Debt Guidance and the Consequences

Website: www.aib.gov.uk

Debt Arrangement Scheme
Website: www.dasscotland.gov.uk

Department for Work and Pensions

Telephone: 0800 055 6688

(8am - 6pm Monday to Friday)

A number of benefits provided by the Department for Work and Pensions can be claimed online at:
http://www.dwp.gov.uk/eservice/

 

Disability Living Allowance

Contact the Benefit Enquiry Line:
Telephone: 0800 88 22 00
Textphone: 0800 24 33 55

The Benefit Enquiry Line is open 8.30am to 6.30pm Monday to Friday and 9am to 1pm Saturday.

Emotional Support

Breathing Space: 0800 838587
Samaritans: 08457 909090

Employment and Support Allowance

Telephone: 0800 055 6688
Textphone: 0800 023 4888

Energy Advice

Freephone: 0800 512012
Email: energyadvisors@changeworks.org.uk

Free Passport

Telephone: 0300 222 0000

Monday - Friday 8am - 8pm, Weekends & Public holidays, 9am - 5:30pm
Website:
www.ips.gov.uk/passport/index.asp

Free TV Licence

Telephone: 0300 790 6071
Website: www.tvlicensing.co.uk/check-if-you-need-one/topics/tv-licence-types-and-costs-top2/

Hospital Travel Costs

Telephone: 0845 850 1166

or complete HC1claim form from the NHS website at:
www.ppa.org.uk/ppa/HC1_form.htm

Housing Advice

Shelter: 0808 8004444

Housing Benefit

Telephone: 0800 393 811 - The Highland Council's Exchequer Operations Team or visit your local Service Point.

Income Support

Telephone: 0800 055 6688

(8am - 6pm Monday to Friday).

Textphone: 0800 023 4888

(This service is available if you have a speech or hearing impairment) or contact your nearest Jobcentre Plus.

Industrial Injuries Disablement Benefit

Telephone: 0845 608 8967
Textphone: 01977 464 144
Address: Jobcentre Plus Ayr IIDB Centre, Baird Street, Glasgow, G90 8AB.

Job Grant

Telephone: 0800 055 6688
(8am - 6pm Monday to Friday)

Job Seeker's Allowance

Telephone: 0800 055 6688
(8am - 8pm Monday to Friday).
Textphone: 0800 023 4888

(This service is available if you have a speech or hearing impairment) or contact your nearest Jobcentre Plus.

Jobseeker Direct

Telephone: 0845 6060234

Legal Aid Helpline

Telephone: 0845 122 8686

Maternity Allowance

Contact your local Jobcentre Plus or

Telephone: 0800 055 6688
(8am - 8pm Monday to Friday).

Money Advice Team

Telephone: 0800 090 1004
Email: money.advice@highland.gov.uk

National Debt Line

Telephone: 0808 808 4000
Website:
http://www.nationaldebtline.co.uk/scotland/

New Deal Scheme

Telephone: 0800 055 6688
(8am - 6pm Monday to Friday)

Pension Credit Helpline

Telephone: 0800 99 1234
Textphone: 0800 169 0133

Reduced Earnings Allowance

Contact your nearest Jobcentre Plus or
Telephone: 0800 055 6688
(8am - 8pm Monday to Friday).

Social Fund general enquiries

Telephone: 0845 608 8629


Statutory Maternity Pay


Website: www.dwp.gov.uk/lifeevent/benefits/statutory_maternitypay.asp

Statutory Paternity Pay

Your employer may ask you for a self-certificate form SC3 which can be downloaded from HM Revenue and Customs website:

www.hmrc.gov.uk/forms/sc3.pdf

Sure Start Maternity Grants

Telephone: 0845 608 8629

Tax Credit Helpline

Telephone: 0845 300 3900

Textphone: 0845 300 3909

War Widow's or Widower's Pension Helpline

Telephone: 0800 169 2277
Website: www.veterans-uk.info/pdfs/publications/va_leaflets/valeaflet9.pdf

Widowed Parent's Allowance

Contact your local Jobcentre Plus or
Application forms are available from DWP website at:
www.dwp.gov.uk/advisers/claimforms/bb1_print.pdf

The Service Point Network

Contact details for our 37 Service Points

Helping You Contact Advice Services

The Highland Council Money Advice

Telephone: 0800 090 1004
Email: money.advice@highland.gov.uk

The Highland Council Income Maximisation (Benefits)

Telephone: 0800 090 1004
Email: income.maximisation@highland.gov.uk

Find out about your entitlement by following this link:
www.highland.gov.uk/benefits

Independent Advice Agencies

Caithness Citizens Advice Bureau

Telephone: 01847 894243

Inverness Citizens Advice Bureau

Telephone: 01463 237666

Lochaber Citizens Advice Bureau

Telephone: 01397 705311

Nairn Citizens Advice Bureau

Telephone: 01667 456677

Ross & Cromarty Citizens Advice Bureau

Telephone: 01349 883333

Skye & Lochalsh Citizens Advice Bureau

Telephone: 01478 612032

East Sutherland Citizens Advice Bureau

Telephone: 01408 633000

Community Advice & Information Service Badenoch & Strathspey

Telephone: 01479 810919

North West Sutherland Advice & Information Service

Telephone: 01971 521730