What we will do for Communities and Older People


What we will do for Children and Families
What we will do for Communities and Older People | What we will do for the Economy
What we will do to make the Council more Effective and Efficient
What we will do for our Environment


Developing a 5-year action plan to meet Highland's housing needs

 A recent housing study undertaken for the Council has highlighted a chronic and persistent lack of affordable housing in the Highlands. It also shows that due to high house prices and low incomes less than a third of new households in the Highlands (29%) have enough money to buy housing. The Council is drawing up a five-year action plan which will set out how it will tackle this and other challenges. The study highlighted that around 8,000 new houses need to be built over the next five years to house all those who want to make a new home for themselves. If these houses aren't built then this will lead to increased housing costs; people being unable to live in the area (which will weaken our economy and jeopardise jobs) and put more pressure on rented housing. The study also showed that around 4,500 of these new houses need to be `affordable', such as housing association or council rented housing. Nairn, Skye and Lochalsh, West Ross and Mid Ross are under the greatest pressure for affordable housing. Lochaber, Inverness and Badenoch and Strathspey are the next most pressured.

There are more than 11,000 households on Highland's Housing Register. The majority of them have been awarded points because they have housing needs. The Council and Highland's housing associations allocate their houses to people who are in the most housing need. Last year, more than 1,400 households were provided with social rented housing through the register. The Council, with Highland's housing associations, has been one of Scotland's most successful providers, providing 2,000 new affordable homes in communities right across Highland over the last 6 years. Private housing developers have also helped by providing a proportion of affordable housing on their larger developments. However, the Council expects that there will be much less money from the Government and from lenders to build new affordable housing over the next few years.

At Kildary, East Ross, new properties are being built which offer the latest in energy-conscious construction, using sustainable materials and local resources.

Care Home Investment

An Acarsaid, The Highland Council's care home for older people in Broadford, Skye, is the latest home to undergo a major refurbishment. Work will include improving access for disabled people and to generally improve facilities for residents and staff. Fire safety equipment will be upgraded to meet modern standards and some major items of maintenance will be carried out, including the installation of a bi-mass boiler to help reduce costs and help the Council to meet its carbon reduction targets.

In a programme of refurbishments covering the Council's care homes for older people, work has so far been carried out at Bayview House, Thurso, Seaforth House, Golspie, Dail Mhor, Strontian, Strathburn House, Gairloch, Melvich Community Care Unit, Pulteney House, Wick, and the MacIntosh Centre in Mallaig. Work at The Telford Centre in Fort Augustus has been completed and a renewed refurbishment is now in progress at Lochbroom House in Ullapool following a major fire.

At Dornie, the Council has begun work on providing a new £630,000 day care centre. This will be complemented by sheltered housing being provided by Lochalsh and Skye Housing Association. When completed these new services will replace Graham House.

Tenant Groups Help to Shape New Strategy for Housing in the Highlands

Tenant housing group representatives from across the Highlands have been working with the Council to produce a new strategy that puts tenant involvement and communication very much at the centre of future housing service delivery and development. The strategy aims to improve opportunities for tenant participation across Highland and develop and maintain effective working relationships to progress the design and delivery of housing services. In the Highlands, there are currently 20 registered tenant organisations. In addition, 200 individual tenants have registered their interest to be kept informed in greater detail of developments and given the opportunity to contribute to consultations.

Return of Council House building?

The Council is awaiting the outcome of a bid to the Scottish Government to reintroduce Council house building after an absence of 14 years. We have submitted a £1.275 million funding bid to support the construction of 51 houses at Caol, Dingwall, Invergordon, Nairn and Tain.

Success of Council's Trainee and Apprentice Scheme

The number of trainees and apprentices employed by The Highland Council is already exceeding the target of 200 set by the Administration for March 2011. 203 trainees and apprentices are now on the Council's books and this number is expected to rise to 231 by the end of next year.

At present, the Council employs 47 full time and 2 summer trainees, 28 apprentices, 18 graduate trainees and 108 probationer teachers and work will continue to develop more opportunities for young people. In total, the Council employs 824 staff under the age of 25.

The Council is keen to recognise the hard work and commitment of trainees and apprentices and has introduced an award as part of its annual Quality Awards event. This year's winner is graduate planner, Simon Hindson.

Rassay Lifeline

The Council's biggest current construction contract - a new £12 million ferry terminal to link the island with Sconser, Skye - is nearing completion.

The terminal is being built at Churchton Bay and will provide a sheltered roll on roll off facility for the Caledonian MacBrayne car ferry, Loch Striven, and overnight berthage.

Caithness Boost

The Council is a key partner in the Caithness and Sutherland Regeneration Partnership and one project under way is at Pulteneytown in Wick, where we have approved £300,000 of funding towards the £1.5 million project to build 11 properties on derelict land. The Town House at Thurso is also proving a huge success in its new role as a visitor attraction and community hub and the regeneration of the town has been enhanced by environmental improvements.

 Free Personal and Nursing Care

The Council has confirmed its commitment to the continuing implementation of free personal and nursing care.

The Council will meet recently-issued guidance, which seeks a commitment to deliver personal and nursing care services to older people within a maximum period of six weeks following the identification of need.

Free personal and nursing care, as services to people in their own homes area, are delivered free without financial assessment. Approximately 80% of all care at home is now free personal care.

The Council is also supporting 411 people in care homes with free personal and nursing care allowances at an estimated cost of £3,669,000 per year.

Modernising Care at Home

The modernisation of care at home is a critical element in the enhancement of all community care services presently being led by Highland Council and NHS Highland. We appreciate the value of home care to individuals and their families. We know that most people want to be supported to live healthily and happily in their own homes, rather than move into residential care. We also know that most people want that support to help enable them to do things for themselves, not to have everything done for them. To date, the Council has invested an additional £3m, and it is investing a further £1m next year. This means that big improvements have been made, with 10,000 hours of home care being delivered every week to around 2300 people. That involves an increase of 1800 hours every week over the last 18 months, and increases of up to 15% in evening and weekend provision _ which is when people often need it most. There have also been enhancements in home carers' rates of pay.

There is still much to be done though, involving a further stage of improvements. We are increasing the capacity in the independent sector and streamlining and speeding up assessment processes. We also need to fully develop and put in place new and sustainable staffing and management structures within the local authority.

At the present time, we are in the middle of the change process. In many ways, this is the most challenging of times. Some new systems have been put in place in some parts of the authority, but additional and improved services have still to be established in other areas _ indeed, we now know that to achieve this objective, there will have to be further developments across all of the Council area. We will need to have discussions with staff and the trade unions about this, and we will need to consult with service users and their representatives.

There are some considerable challenges that will have to be addressed. It is important that we establish modernised home care services that meet complex needs and assist people to be supported to live at home. We are committed to delivering this across all Highland communities.

How do we perform?

  • Provision of money advice and welfare rights by the voluntary sector increased to 40957 customers in 2008/9 compared to 38139 in 2007/8.
  • The financial benefit to customers receiving advice remains high with £3.4m achieved for customers using voluntary sector funded services and £402K for those using Council services.
  • While the housing market has slowed there were 119 houses for older people completed during 2008/9, the cumulative total is now 246 against the target of 600 by 2010/11.
  • The number of older people getting home care at weekends has increased from 909 in 2007/8 to 1161 in 2008/9.
  • The number of respite bed nights has been increased from 6379 in 2007/8 to 6896 in
  • 2008/9 this is against a challenging target of achieving 9274 by March 2010.
  • Alcohol related crime figures are dropping with a rate of 1425 per 10,00 population in
  • 2008/9 compared with 1661 in 2006/7
  • Drug related crime figures have dropped to a rate of 1896 per 10,000 population in 2008/9 from a rate of 2160 in 2006/7
  • The number of drug related deaths more than doubled during 2008/9 to 20 compared to 7 in 2007/8.
  • The overall figure for High Life leisure membership continues to show year on year improvement and now stands at 26629 against a baseline membership of 19789.
  • Work is on-going to improve accessibility to services for minority groups; examples include providing access to interpreting services and the deaf communication project.
  • Management of homeless applications is improving with the proportion of homeless households treated as `priority need' increasing from 71% in 2006/7 to 81% in 2008/9.
  • % of residents who rate the area within 15 minutes walk of their home as fairly safe or very safe has increased in 2008/9 to 95% with a target of 96% by 2010/11.
  • There has been a reduction in fatal/serious injury road traffic casualties from 198 in 2006/7 to 144 in 2008/9 overall and for children the figures have reduced from 12 to 5. The figures for those slightly injured have also reduced from 750 to 667 over the same period.
  • Homecoming Highland was successfully launched and an exhibition and events programme for 2009 in place, 60% of awards from the Highland 2007 Legacy Fund have been allocated to Homecoming.
  • Data on adult literacy learners shows continued progress with 2321 participants in 2008/9 compared with 1828 in 2006/7.
  • The proportion of people in Highland describing themselves as well disposed to Gaelic has dipped slightly from the 2007/8 baseline of 41% to 38% in 2008/9.
  • The number of volunteers completing accredited Sports Leadership Awards continues to increase with 1,995 qualified in 2008/9 compared to the baseline of 226 in 2006/7.
  • Development of a compact with the voluntary sector is well advanced with extensive consultation having taken place during 2008 and early 2009 including two pan Highland and five regional Third Sector events.