The Scottish Government require each Planning Authority in Scotland to produce a plan on how they can improve the service they offer to their customers. The Highland Council Planning Service produced their first improvement plan in May 2009 setting out different projects which we aimed to improve over the course of the year. This was reviewed after a year and in May 2010, the Planning Improvement Plan 2010/2011 was published.
You can view the Planning Improvement Plan 2010/2011 and the report taken to Planning, Environment and Development Committee on the link below:
Planning Improvement Plan 2010/2011
Since the Planning Improvement Plan 2010/2011 was adopted we have identified other areas for improvement and we are carrying out improvements as and when opportunities arise.
Over the past 3 months The Highland Council Planning and Building Standards teams have been working to review the Improvement Plan based on sound evidence. To do this we are working with a system called the Public Sector Improvement Framework (PSIF). You can find out more about the Public Sector Improvement Framework online.
The most recent version of the plan, including an annual review, can be viewed below:
If you have any questions regarding the Planning Improvement Plan please contact;
Simon Hindson or Gillian Webster
(01463) 702261/ 702264
Developing planning protocols is part of our Planning Service Improvement Plan. These protocols help us to provide a consistent service by setting out rules and boundaries within which we will operate. Each protocol will be constantly reviewed to monitor performance and in the spirit of continuous improvement.
Our current protocols can be found below:
Further information and advice can be obtained by contacting:
Gillian Webster, Graduate Planner
Phone: 01463 702264