Under the Data Protection Act 1998, Highland have a legal duty to inform you about and protect any information we collect from you. The following information is Highland’s policy as regards ePlanning at this time. This policy maybe subject to change and any changes will be an update to this page. You can remain aware of how we apply our policy to ensure your personal data is managed properly by regularly reviewing this page.
This policy applies to the Highland ePlanning & IDOX Public Access.
Website Name: ePlanning & IDOX Public Access.
Website Address: www.highland.gov.uk/eplanning
Website Managed By: The Highland Council
Business Contact Address: The Highland Council Planning & Development Service,
Glenurquhart Road,
Inverness,
IV3 5NX
Data Controller: The Highland Council
Data Processor: iDox, 1 Spatial , SAIC
(Websites which are accessible through links from The Planning Portal are not covered by this policy).
Confidentiality
Highland do not give visitors to our website the option of using a secure transmission method to send us their personal data. Highland implements security policies, rules and technical measures to protect the personal data that we have under our control from:
- unauthorised access
- improper use or disclosure
- unauthorised modification
- unlawful destruction or accidental loss
All our staff that have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.
Providing users with anonymous access
You can access our website's home page and browse our sites without disclosing your personal data.
Automatic collection of information
Highland do not use cookies for collecting user information from the site(s). Cookies are pieces of data created when you visit a website.
- "Cookies" are a message given to a web browser by a web server. The browser stores the message file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, email address and interests.
The site(s) do not store or capture personal information, but merely logs the user's IP address which is automatically recognised by the web server.
Highland do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.
Data Collection and Purpose Specification
- Highland collect the personal data that you may volunteer while using our services.
- Highland does not collect information about our visitors from other sources, such as public records or bodies, or private organisations.
- If Highland wish to use your personal data for a new purpose, other than which it was originally supplied, we are required by law to ask you first.
Disclosure and visitor choice
Highland ensures that your personal data will not be disclosed to other institutions and authorities except if required by law or other regulation.
What information do we collect?
Highland collects different kinds of information or personal data that you may volunteer while using our website. This information will vary depending upon which pages or services are used.
NB. In sending an email or making telephone contact asking for information or help, we may need to contact another Department or organisation to find out information to help you. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so.
Our web host puts together log files information from all visitors to our sites, we use this information to make changes to the layout of the site and the information contained within it, based on the way visitors move around it. Log files do not contain any personal information, or information about which other sites you have visited.
In accordance with current statutory obligations personal data will be processed in accordance with the Data Protection Act.
Your responsibilities
Do not include personal information about another third party (including family members) unless you have told the individual concerned and they consent to it being supplied.
Tell us as soon as possible if any of the personal information you have provided should change.
The Highland Planning Service will retain your paper Planning Application and personal details therein for a period of 6mths after the application has been determined. Thereafter, only parts of the paper record will be retained.
The electronic record will remain for up to 20years to facilitate any legitimate requests for information.
Your rights to access personal data
For any enquiry or concern about our privacy policy, or to request access to your personal data contact the Highland Council Data Protection Officer.
Highland have to provide you with a readable copy of the personal data that we keep about you within 40 days. There is a statutory charge of £10, however, Highland does not currently charge. Evidence of proof of your identity will be required.
It is both in our interest and yours to hold accurate data. If the data we hold on you is inaccurate in any way, where appropriate, you may have the data:
- Erased
- Rectified or amended
- Complete