Rubbish and Recycling Guidance - Coronavirus (COVID-19)

What should households do with their rubbish who are self-isolating due to displaying symptoms of Coronavirus?

Ensure all waste items that have been in contact with the individual, for example, used tissues and disposable cleaning cloths, are disposed of securely within disposable bags. When full, the plastic bag should then be placed in a second bin bag and tied. These bags should be stored for 72 hours before being put out for collection. Other household waste can be disposed of as normal.

If your refuse bin is full please store excess bags safely in a shed or garage until your next collection.

Can the collection crew pull out my bin from my garden if I am self-isolating?

The refuse collection crews are unable to pull out bins from gardens for households that are self- isolating. Please see the guidance on what to do with your rubbish whilst self-isolating.

Bulky uplift collection service has been suspended

Bulky uplift collection bookings will be suspended from Monday 23 March so we can undertake priority refuse and recycling collections. The Council will endeavour to uplift any bulky uplifts booked prior to this date. 

Garden waste collection service has been suspended

The garden waste collection service has been suspended due to staff shortages. Regular updates will be provided on the Council’s website and social media. Any enquiries about garden waste should be sent to recycle@highland.gov.uk.

Rubbish and recycling collections – (household and commercial)

Rubbish and recycling collections are operating as usual. However, please be advised that due to staff shortages we may need to suspend some services at short notice.

Please put out your bin for collection for 7am on your scheduled collection day as there may be changes to your collection time. If your bins are not emptied by 5pm please take them off the street and present them again on the next scheduled collection day. Regular updates will be provided on the Council’s website and social media.

Missed Bin Collections

If you have put your bin out for collection on the scheduled day and it was not collected, yet your neighbour’s bins were collected  please report it here: report a missed bin or call 01349 886603.

Assisted collections

Due to changes in staff, waste and recycling assisted collections may be collected by a different crew and at a different time. Please make sure your containers are easily accessible and visible by 7am.

Household Waste Recycling Centres are closed

Our Household Waste Recycling Centres are now closed as a result of the government’s enforced lockdown. The public are advised not to visit the sites. Please store waste safely in a shed or garage until it can be disposed of. Regular updates will be provided on the Council’s website and social media channels.

Litter, dogs bins and street cleansing

There will be reduced street cleansing, including street sweeping and litter bin emptying. Please take litter and dog waste home with you where possible.

Where can I find the latest information about rubbish and recycling collections?

  • Please check this website regularly as the situation is changing rapidly.
  • Facebook and Twitter
  • Call 01349 886603
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