Customer services arrangements for Christmas and New Year

Customer services

Our Service Centre will close at 4pm on 24 December. We will be open on 29, 30 and 31 December (opening times 10am to 4pm). Closed 1, 2, 3 and 4 January 2021 and open 8am to 5pm from 5 January 2021

Our Service Points will remain closed to the public until further notice

Inverness Registration Office will close at 4pm on 24 December.  We will be available by appointment only on 29, 30 and 31 December (10am to 4pm).  We will be closed 1, 2, 3 and 4 January and will reopen for appointments from 9am on Tuesday 5 January 2021.

Urgent death registration appointments will also be available on 29, 30 and 31 December at various offices across Highland, please contact your local Funeral Director who will advise.

Coronavirus Helpline

Call 0300 303 1362 for support including emergency food for those in crisis including those who have to self-isolate and have no other way of getting food supplies. 

Online services

Contact us anytime online to report a problem, ask for something or make a payment:

• Report
• Request
• Pay

Recycling Centres

Recycling centres will be closed 25 and 26 December and 1 and 2 January.

Council out of hours telephone numbers

• Health and Social Care - 0845 769 7284
• Roads, flooding, street lighting - 01349 886690
• Housing - 01349 886691
• Registration - 07818 588 203

Emergency out of hours telephone numbers

• All trunk roads - BEAR Scotland - 0800 587 1107
• Gas Freephone - 0800 111 999
• NHS 24 - call free on 111 if you are ill and can't wait until your regular NHS service reopens
• Police Scotland - 101 for all services
• Scottish Fire and Rescue Service - 01463 240999 (24 hours)
• Scottish and Southern Electric Freephone - 0800 300 999
• Scottish Water – 08000 778 778 (24 hours)
• SEPA Floodline – 0345 988 1188
• SEPA Pollution hotline - 0800 807060 (24 hours)

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