Fuel Support for Highland households
Once you have applied
You will receive an automated message once you have submitted your application online.
Your application will be reviewed to ensure that you have supplied all the necessary information to enable us to check that you qualify for a grant and to make payment to you.
Our team will contact you by telephone/email if we require any additional information. To help prevent fraud, we will never ask you to provide bank details over the phone. Any correspondence in relation to such an application will be from an official Highland Council email address.
When authorised for payment, you will receive an automated email advising that the Paypoint payment voucher is due (normally this will reach your email address within 2 working days please ensure you check your junk mail folder).
If you do not agree with a decision taken to not award you a Fuel Support Grant
If you are assessed as not being eligible for the grant we will write to you explaining the reason why. If you think the wrong decision has been made, you will be able to request that we reassess your application and explain why you believe you are eligible for the grant.
Details of this process will be included in any rejection correspondence sent to you.