Coronavirus: housing and homelessness

Advice for council tenants

Advice for Council Tenants 

As a landlord, our priority is maintaining the welfare of our tenants. Covid-19 restrictions have now ended and the Council is able to operate at a normal service. If you are affected by coronavirus and would like a welfare check, please select the link below. 

Download Coronavirus-Tenant Briefing

Highland Council Tenants - Online Welfare Check

We will continue to provide the most up-to-date information about where you can seek advice if you have any concerns about your wellbeing, income or other tenancy matters.

Staying Safe and Well


Please seek the latest advice on hygiene and self-isolation from NHS Scotland.

Vulnerable Tenants

Supporting our tenants is our main priority at this time. We will contact vulnerable tenants to see what support we may be able to assist with if they are self-isolating. Where we can we will direct you to other support at this time.

Council services

The Council is now operating its normal service. Please note, staff are still working from home or may be self-isolating at times. 

All contact should be made by telephone in the first instance. The Call Centre contact number is 01349 886602.

Service Points are now open again. Opening times vary from different locations. Do not come to a Service Point if you have symptoms of Covid-19 or have tested positive. 


If our housing staff or tradesmens plan to visit your property we will ask questions to make sure it is safe for them to attend. We have issued detailed guidance to our staff to ensure they follow Government guidance when carrying out home visits.

We are awaiting Government advice on rents and benefit maximisation at this time, but we would encourage all tenants to keep in contact with the Council if you have any concerns and we can direct you to the required advice and assistance.

We thank you for your cooperation.