Coronavirus: housing and homelessness

Changes to homelessness services

Due to restrictions and the closure of Council Service Points as a result of the the COVID-19 outbreak, there has been a change in the way Highland Council provides its Homeless services.

If you become Homeless, please contact our Service Centre on 01349 886602 (during office hours) and 01349 886691 (out of hours) for further help and support.

All contact should be made by telephone in the first instance.

Your enquiry will then be passed to one of our area Housing Options teams who will contact you as soon as possible.

Please only use this service if you are experiencing homelessness and have no accommodation available to you.

If you have been provided with emergency homeless accommodation, it may not be possible for your Housing Options Officer to maintain the level of contact with you that you have been used to up until now, so there may be a delay in your Housing Options Officer responding to any non-urgent enquiries which you make for the current period.

The Scottish Government has confirmed that there will be no evictions granted by the courts for any of the rented housing sectors. No evictions extends to local authorities, housing associations and the private rented sector.

For more advice about Homelessness contact Shelter Scotland online or call their emergency helpline on 0808 800 4444

Housing Support

If you are receiving short-term housing support or we refer you for support during the COVID-19 outbreak, the support you will receive will mainly be provided by telephone, email or other digital channels. Face to face contact will only take place in emergency situations once a risk assessment has been undertaken and it has been deemed safe to visit. Your support worker will regularly keep in contact with you to ensure that you are safe and well, and to check that you have access to food and medication, particularly if you are self-isolating.

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