Coronavirus: housing and homelessness

Support for tenants in rent arrears during COVID-19

During the coronavirus pandemic, our priority is to keep our tenants and staff safe. It is important that we support you with some practical advice on paying your rent as well as assisting you to get help and advice on benefits, and other support if you are finding it difficult manage at this very difficult time.

Please be reassured that Highland Council will not evict any tenant who is unable to pay their rent due to the impacts of the coronavirus situation. We will be contacting all vulnerable tenants by telephone or email over the coming weeks to make sure they are getting the support and help they need.

If you are worried because you are facing financial hardship or cannot get out to pay your rent, please contact us for advice. We will support you based on your individual circumstances.

If you need advice or think we do not have your contact details or have recently changed your telephone number or email address, please let us know on 01349 886602.

Department for Work and Pensions Support

The Government has announced a number of ways it will support people in and out of work and who have been impacted by the current crisis. If you are currently claiming benefits to help you pay your rent, or now need to do so, new guidance has been issued which can be found through the Department of Work & Pensions (DWP)

The DWP guidance covers changes to Jobcentre appointments, special arrangements for people already claiming benefits, advice for people making new claims, and information for self-employed people. Please note that up-dates are coming from the Government and DWP daily so please keep checking to make sure you are getting the most up-to-date advice.

COVID-19 Highland Helpline

The Highland Council has also launched a free helpline on 0300 303 1362 to give assistance during COVID-19. You can get advice on benefits and personal support, education and social care and there will also be advice for businesses who may need help with financial support. The free helpline is open Monday to Friday from 8am to 6pm. 

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