Contact the Council

Our Organisational Values: Listening, Open, Valuing, Improving, Supporting, Partnering, Delivering

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Customer Service Strategy 

Main Council address

The Highland Council, Glenurquhart Road, Inverness IV3 5NX.
Location map: Council Headquarters (PDF 633 Kb)

General enquiries and to book a Council service

Enquiry form

Telephone the Service Centre: 01349 886606 - now open from 08:00am to 6:00pm Monday to Friday and from 9:00am to Noon on a Saturday. At all other times, including public holidays, please use Council out of hours telephone numbers below.

What can the Service Centre help you with?

For people with hearing difficulties (Type Phone)

01349 886665 - available 08:00am to 6:00pm Monday to Friday and from 9:00am to Noon on a Saturday.

Council out of hours telephone numbers

  • Health and Social Care -  0845 601 4813
  • Roads/Flooding/Street lighting - 01349 886690
  • Housing - 0845 700 2005
    (Highland Council no longer provide Lochaber Housing Association’s out of hours service, please contact the Association direct on 01397 702530.)

Emergency contacts

Some other handy emergency numbers

Contact us in person

You may wish to speak face-to-face with someone. If so, our network of 35 "Service Points" provide local access to council services.  See our Service Point Network page for information and contact numbers for your local Service Point.

Money Advice

Tel: 0800 090 1004

Energy Advice

Tel: 0800 512 012

For winter energy saving tips read our page on Energy Saving Advice.