Privacy notices - Provision of a free trueCall call blocker

We can provide free call blocker devices to Highland residents to prevent financial harm caused by nuisance and scam phone calls.

Your personal information is required to process applications, to supply and / or install a call blocker, to verify your identity where required, to contact you by post, email, or telephone, and to maintain our records.

Your personal information includes:

• your name
• your address
• your phone number
• your email
• details of others who help in your care or welfare
• any history of you being scammed or at risk of being scammed

The personal information you give to us and any other personal information we hold about you in this context, will be stored on a secure database and electronically to contact you should further information about your application be required.

If you don't provide the necessary information, we will be unable to fulfil your request for a call blocker.

We use your information to perform a task carried out in the public interest in the exercise of official authority, namely the task of preventing crime and protecting you from risk of financial harm in terms of The Adult Support and Protection (Scotland) Act 2007.

•  View personal data
•  Change personal data
•  Delete personal data
•  Restrict processing of personal data

Find out more about your rights
 

We may share your personal information with other organisations tasked with preventing crime and protecting you from risk of financial harm.  This is usually other council departments, NHS Highland, Police Scotland and the Scottish Fire and Rescue Service.  We will only share your information where it is necessary to do so to meet your individual needs and we will ask your consent before we refer you for other services, unless an appropriate exemption exists. 

Information is also analysed internally to give management information and inform future service delivery.

We’ll hold your information from the end of the year it was provided for a period of 6 years.  Your information will be destroyed under confidential conditions after this period.

Your personal information is not subject to automated decision making or profiling

The data controller is The Highland Council.

Data Protection Officer
Highland Council Headquarters
Glenurquhart Road
Inverness
IV3 5NX
01463 702029  
dpo@highland.gov.uk
 

If you are unhappy with the way we have processed your personal information you can contact the Information Commissioner:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
https://ico.org.uk/global/contact-us/