Accessibility statement

We hope you will find this website easy to use. We are committed to making our website as accessible as possible.

Our website is designed to comply with AA level of the Web Content Accessibility Guidelines 2.1 (WCAG) issued by the World Wide Web Consortium (W3C).

For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using only a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

We have also made the website text and content as simple as possible to understand.

AbilityNet has advice on making your devices easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • live video streams do not have captions

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems which we have not listed on this page, or you think we’re not meeting accessibility requirements, please complete our online feedback form or contact Digital Services.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing Public Sector Bodies (websites and mobile applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us, or visit us in person

In many of our offices and buildings, we have audio induction loops, but if you contact us before your visit, we can check to see if there is one available before your arrival.

Find out how to contact us

Technical information about this website's accessibility

The Highland Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Website and Mobile Applications) (No.2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We will list accessibility problems, which of the WCAG 2.1 AA success criterion the problem fails on, and when we plan to fix the problem below

Time limit on online forms

Our online forms have a time limit of 40 minutes. This fails WCAG 2.1 success criterion 2.2.1 (timing adjustable).

PDFs and other documents

Some of our older PDF and MS Word documents do not meet accessibility standards - they fail WCAG 2.1 success criterion listed under Guidelines 2.4 (Navigable) and/or 1.1.1 (Non-text Content). Other than those subject to exemption, we aim to either update the documents or replace them with accessible HTML pages by September 2022.

Tables

Our most popular content does not contain tables however, we are aware they are used elsewhere on our website. Some tables require both vertical and horizontal scrolling and may not support an appropriate reading sequence. They fail WCAG 2.1 success criterion Guideline 1.4.10 (Reflow) and WCAG 2.1 success criterion Guideline 1.3.2 (Meaningful Sequence).

We aim to either update, replace or provide an alternative presentation of the data by September 2022.

Alternative text on images

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to continually update all images to include text alternatives. When we publish new content, we will make sure our use of images meets accessibility standards.

Audio

Some audio streams are neither captioned nor accompanied by a transcript - they fail WCAG 2.1 success criterion listed under Guideline 1.2 (Time-based Media).

Other than those subject to exemption, we aim to remove non-compliant content or provide appropriate transcripts for all audio content by September 2022.

Disproportionate burden

Navigation and accessing information

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. This fails WCAG 2.1 success criterion 1.3.4 (orientation).

It’s not possible for users to change text size without some of the content overlapping. This fails WCAG 2.1 success criterion 1.4.4 (resize text).

Online forms

Some of our online forms are difficult to navigate using a keyboard. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

Our forms package is continually updated by our supplier and we anticipate changes to be in place early 2021.

Content not within the scope of the accessibility regulations

We will list any accessibility problems that fall outside the scope of the accessibility regulations and which of the WCAG 2.1 AA success criteria the problem fails on below.

PDFs and other documents

The information you need to request a service, or to receive a service are on web pages which are screen readable.

Any new PDFs or Word documents we publish will meet accessibility standards.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions – live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

This page was last updated on 22 September 2020