Contact us

Contact us online

Report a problem

Request a service

Make a payment

All other enquiries

 Your online account

Phone us

8 am to 5 pm Monday to Friday.

  • General enquiries, comments, compliments or report a complaint 01349 886606 - This line is temporarily closed
  • Roads, flooding and street lighting  01349 886601 - This line is for emergency reports only. For all other issues please visit our Report page.
  • Council house repairs,pest control, housing applications and rent enquiries  01349 886602
  • Waste collections, environmental health, fly-tipping, pollution, dog fouling or abandoned vehicles. 01349 886603 - All garden waste and special uplifts have been suspended.  This line is for domestic and commercial waste issues only.
  • Entitlement (Blue Badge, travel and National Entitlement Cards) 01349 886604 - This line is now closed on Mondays and Fridays. Calls will be answered between 10am and 2pm Tuesday to Thursday
  • Make a payment by debit or credit card 01349 886605
  • Planning and building standards 01349 886608 - This line is currently closed. Please go to the Council website or email
  • Licensing - This line is now closed. For all licensing queries please email
  • Elections helpline 01349 886657 - This line is currently closed.  Please email or for registration queries.

Visit us

Our experienced and friendly staff will help you with a wide range of our services. If we can't help you at the time, we'll arrange for a specialist to deal with your enquiry.

Visit an office

Location of our Headquarters


Communication help

Textphone 01349 886665 for deaf or hard of hearing people.

British Sign Language (BSL)

If you need communication support to access our services, for example British Sign Language (BSL) interpretation or lip speakers, you can either contact the booking service yourself or ask a member of staff to do this for you.

Use Contact Scotland to make BSL interpreted phone calls and download their free app.

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