Contact us

Contact us online

Report a problem

Request a service

Make a payment

All other enquiries

 Your online account

Phone us

Due to Covid-19, the way you contact us has been changed

8am to 5pm Monday to Friday (unless stated otherwise)

  • COVID-19 Free Helpline - 0300 303 1362
  • Council house repairs, pest control, housing applications and rent enquiries - 01349 886602
  • Planning and Building Standards - 9am to 4pm Tuesday to Friday - 01349 886608 - Monday email
  • Roads, flooding and street lighting - Emergency reports only - 01349 886601
  • Domestic and commercial waste issues only - 01349 886603
  • Garden waste - 9am to 4pm Monday to Friday - 01349 886660
  • Make a payment by debit or credit card - 01349 886605
  • Elections helpline - 01349 886657
  • Entitlement (Blue Badge, travel and National Entitlement Cards) - 9am and 3pm Tuesday to Thursday - 01349 886604
  • Social Work Childrens Services - 01463 644460
  • Social Work Out of Hours Team - 5pm to 9am Monday to Friday - 08457 697284. Open all day on weekends and public holidays.

Email us

Office locations

Due to the current emergency, the majority of our offices are currently closed.

Find an office

Location of our Headquarters


Communication help

Textphone 01349 886665 for deaf or hard of hearing people.

British Sign Language (BSL)

If you need communication support to access our services, for example British Sign Language (BSL) interpretation or lip speakers, you can either contact the booking service yourself or ask a member of staff to do this for you.

Use Contact Scotland to make BSL interpreted phone calls and download their free app.