Privacy notices - Waste Services

The data we need to collect to provide you with the majority of our waste and recycling services includes your name, address, telephone number and e-mail address. In specific circumstances we also collect financial details to allow payment for applicable services (e.g. trade waste) and information about the number of people in your household (e.g. in order to receive a larger capacity bin). 

Special category personal information, such as health data, may be required for assisted collections or in order to receive a larger capacity bin on medical grounds.

We collect your information from you directly by asking you to complete one of our online forms or if you telephone our customer service centre. We may also inadvertently collect images of you through use of CCTV cameras which are fixed onto our waste collection vehicles. These images are only collected for the purpose of Health and Safety and to monitor whether bins have been presented.

How will we use the information

Information about you will only be used if you: 

• report a missed collection 
• order new, additional or replacement waste and recycling containers 
• report missing or damaged containers 
• request a collection of a bulky item 
• apply for an assisted collection 
• request our business waste disposal and recycling services including booking a recycling visit

If we are unable to process your data, we will not be able to provide the above services. 

Public Task - Article 6(1)(e) processing is necessary for the performance of a task carried out in the public interest 

Special Catergory data -  Article 9(2)(g) and Schedule 1, Part 2 (6)(1)(b) of DPA 2018, processing is necessary for reasons of substantial public interest. 

• View personal data
• Change personal data
• Delete personal data
• Restrict processing of personal data

Find out more about your rights

Domestic Waste - We sometimes need to share your information within the council or with other organisations. We will only share your information when necessary and when the law allows us to, and we will only share the minimum information we need to. 

Business Waste - Your personal information is not shared with anyone other than the contractor responsible for providing the cloud hosted CMS  as well as the print and mailout of bin permit stickers.

Information will be kept in accordance with the council's retention schedule.

Your data is not subject to automated processing. 

The data controller is The Highland Council. 

Data Protection Officer
Highland Council Headquarters
Glenurquhart Road
Inverness
IV3 5NX
01463 702029   

dpo@highland.gov.uk

If you are unhappy with the way we have processed your personal information you can contact the Information Commissioner:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
https://ico.org.uk/global/contact-us/