Document downloads - Council housing

The following document downloads are available for download. Downloads in PDF format can be read using Adobe Reader.

MS Word and Powerpoint files can be read by using their respective applications or any alternatives.

Available downloads

• Council house tenancies

  • Guide to a Successful Tenancy with the Highland Council

    File type: PDF

    Size: 5.11 MB

  • The Scottish Social Housing Charter

    File type: PDF

    Size: 404.85 KB

  • Former Tenant Arrears and Court Charges Policy

    File type: DOCX

    Size: 45.03 KB

  • Complaints and Significant Performance Failures

    File type: PDF

    Size: 67.6 KB

  • Housing Service Standards

    File type: PDF

    Size: 414.16 KB

  • Housing Service Standards

    File type: PDF

    Size: 414.16 KB

  • A Tenant's Guide to the Scottish Housing Quality Standard

    File type: PDF

    Size: 939.98 KB

  • Capital Programme Management Procedures

    File type: PDF

    Size: 90.53 KB

  • Scottish Housing Quality Standard Delivery Plan Update

    File type: PDF

    Size: 47.34 KB

  • Mutual exchange form

    File type: DOC

    Size: 2.66 MB

  • What happens if I do not pay my rent?

    File type: PDF

    Size: 190.61 KB

  • Don't bury your head in the sand!

    File type: DOCX

    Size: 1.77 MB

  • HHR Mutual Exchange Policy

    File type: PDF

    Size: 120.48 KB

  • Pre-legal letter English

    File type: PDF

    Size: 134.31 KB

  • Pre-legal letter POLISH - female recipient

    File type: PDF

    Size: 138.39 KB

  • Pre-legal letter POLISH - male recipient

    File type: PDF

    Size: 151.18 KB

  • Update rent amount reminder English

    File type: DOC

    Size: 317 KB

  • Update rent amount reminder Polish female recipient

    File type: PDF

    Size: 130.55 KB

  • Update rent amount reminder polish male recipient

    File type: PDF

    Size: 130.46 KB

  • Mutual Exchange Form

    File type: DOC

    Size: 3.68 MB

  • Claiming Universal Credit for the first time

    File type: PDF

    Size: 307.85 KB

  • Universal Credit – Annual Rent Increase

    File type: PDF

    Size: 229.27 KB

• Tenant participation documents

  • Housing Matters Autumn 2017

    File type: PDF

    Size: 5.61 MB

  • Getting Involved Strategy- tenant and customer engagement

    File type: PDF

    Size: 722.59 KB

  • Sample constitution

    File type: PDF

    Size: 23.64 KB

  • Housing Matters Autumn 2018

    File type: PDF

    Size: 8.73 MB

  • Rent Consultation 2019-2010

    File type: PDF

    Size: 1.48 MB

  • Highland Tenants Scrutiny Panel report "Complaints"

    File type: PDF

    Size: 1.19 MB

  • Housing Matters Spring 2019

    File type: PDF

    Size: 4.63 MB

  • Rent Consultation 2020/21 timetable

    File type: PDF

    Size: 336.05 KB

  • Housing Matters Autumn 2019

    File type: PDF

    Size: 8.8 MB

  • Annual Customer Report 2018/19

    File type: PDF

    Size: 1.63 MB

  • Annual Assurance Statement 2019

    File type: PDF

    Size: 115.61 KB

  • Housing Matters Autumn 2020

    File type: PDF

    Size: 1.9 MB

  • Rent Consultation 2021-2022

    File type: PDF

    Size: 371.36 KB

  • Housing matters Spring 2021

    File type: PDF

    Size: 3.38 MB

  • Tenant Satisfaction Survey 2021

    File type: PDF

    Size: 910.42 KB

  • Annual Assurance Statement 2021

    File type: PDF

    Size: 175.77 KB