Agendas, reports and minutes

A meeting of the Customer Services Board will take place on Monday, 15 June 2015 in Committee Room 2, Council Headquarters, Glenurquhart Road, Inverness at 2.00pm.

You are invited to attend the meeting and a note of the business to be considered is attached.

Yours faithfully

Michelle Morris
Depute Chief Executive/
Director of Corporate Development

BUSINESS

1. Apologies for Absence

2. Declarations of Interest

Members are asked to consider whether they have an interest to declare in relation to any item on the agenda for this meeting. Any Member making a declaration of interest should indicate whether it is a financial or non-financial interest and include some information on the nature of the interest. Advice may be sought from Officers prior to the meeting taking place.

3. Minutes of Last Meeting

There are circulated the Minutes of the last meeting held on 25 May 2015.

4. Customer Service Board – Final Business Case

There is circulated Report No. CSB/7/15 dated 10 June 2015 by the Depute Chief Executive/Director of Corporate Development.

The Board is invited to note the work done to date and the EQIA and Rural Impact Assessment (Appendix 1).

The Board is also invited to approve the Business Cases (Appendix 2) and agree the timescales and approach outlined in Section 4.