Changes to services at Dornoch Service Point

Users and customers of Dornoch Service Point are being advised by The Highland Council that the way in which services are being delivered at the Service Point is changing. 

From Monday 4 August, customers will be able to: 

• access pay, report and request services through a dedicated direct phone line in the library to a service specialist team. 

• arrange appointments on request for registration (births, deaths, marriages) or general council services. 

• buy Citylink bus tickets from library staff. 

• receive advice and signposting from library staff. 

Since 2019, there has been a fall in customers using the service point in Dornoch by over 50% and the service therefore needs to be delivered in a different way. 

On average, there are now only 17 pay, report or request transactions per week.  90% of all births and deaths are now done by choice over the telephone rather than in the office. 

The changes will take place from Monday 4 August when new ways of working will begin. This means that services will be available during library opening times. 

The freephone facility to access Pay, Report and Request transactions will be available during office opening hours (Monday to Friday 9-5).  

Services will be delivered in partnership with High Life Highland. 

Service Point users will still be able to purchase CityLink bus Tickets from High Life Highland. 

In person appointments can be requested via the Council’s Golspie office where a member of staff will attend in Dornoch for a pre-agreed appointment. 

To register a birth or death, appointments will be made as they currently are via the Council’s registration offices.  People will continue to have a choice whether they wish to do this in person or over the telephone. 

Phone: 01862 810594 or 01408 635218 

Email: sutherland.registrars@highland.gov.uk 

For any other queries please contact: sutherland.servicepoint@highland.gov.uk