City Committee responds to changes in Inverness bus network and announces involvement in new passenger needs study

At today’s City of Inverness Area Committee (Monday 18 August) members reviewed a series of actions taken recently to address changes to the Inverness City bus network, including the introduction of new services, and discussed a proposed study to better understand passenger needs. 

Following significant alterations by Stagecoach earlier this year, including the withdrawal of key routes and a reduction in fleet size, The Highland Council has stepped in to ensure continued connectivity for affected communities thanks to their In-House Bus Service.  

New services operated by Highland Council Buses have been introduced for Lochardil and the Crown/Kingsmills area, with the latter launching on a six-month trial from 4 August. 

City Leader Councillor Ian Brown said: “Our Committee members all recognise the impact these changes have had on residents, particularly in areas left without direct services. I would like to thank our in-house bus team for stepping up at short notice. Our response has been swift, and we’re committed to ensuring that Inverness remains accessible and well-connected for all.” 

The Council plans to collaborate with Stagecoach and other partners on a study to assess how well current services meet passenger needs. The study will explore: 

• Key destinations and route directness 

• Accessibility and journey times 

• Service frequency and reliability 

• Fare structures and information availability 

The study will focus initially on the southern sector of the city but may expand city-wide. Engagement with major employers, including NHS Highland and Council staff, is planned to ensure the findings reflect real-world travel patterns and priorities.