The Highland Council extends online services

From 1 May, The Highland Council is extending the range of services that the public can access on line.

The latest raft of services will allow the public to report faults/issues concerning:

Google maps are provided to help the public accurately pinpoint locations of faults/need for repairs and advise users if the same fault has already been registered.

Users will receive an on line acknowledgement of their enquiry and Council staff will endeavour to contact the customer when a more detailed examination of the report is required.

Council Leader Drew Hendry said he was pleased that the range of on-line services was being extended.

He said: “The Council is committed to making it easier for the public to report faults and to book services via their mobile devices and home computers.  At the same time we want to deliver front line services in a more efficient and cost effective way.”

The public can already book a bulky uplift for large or heavy items of domestic waste that cannot fit into their normal bins. Residents who live in Inverness who require on-street parking permits can also order these at their own convenience online at

As part of the Council’s Corporate Improvement Programme, the Council has developed a range of online forms for Complaints, Comments / compliments, Council Bills / fixed penalties, and Freedom of Information. These and more online forms which are being developed are available at:

29 Apr 2013