Council launches new on-line forms
The Highland Council has launched a new suite of online forms, aimed at customers applying for housing benefit and council tax reduction, requesting a council house and reporting routine council house repairs. These forms are part of the Council’s Digital First programme, supporting and encouraging customers to use online services and giving customers the opportunity to access council services anytime, anywhere, on any device.
The Housing Benefit and Council Tax Reduction application gathers information and personal details required for assessing entitlement to benefit. The form allows customers to upload scanned or photographed copies of evidence directly with the online form, minimising the need to post originals or visit the Council’s service points.
The Housing Application form uses clever questioning to present only the questions relevant to the customer applying. This reduces the number of questions and level of information required to complete the form, compared to the paper version.
And the housing repairs form helps the customer report non-emergency, routine repairs. As with all our online forms, the housing repairs form is available on tablets and smartphones, allowing customers to report the problem on any device.