The Highland and Western Isles Valuation Joint Board
Comments and complaints
We hope that our staff have dealt with you in a polite and efficient manner, as well as in line with the law relating to the local government functions for which we are responsible.
Although in the field of local taxation we cannot always bring about the outcome you want, we should be able to deal with your case fairly, knowledgeably and courteously.
If you are dissatisfied with our service, please tell us:
Your complaint will be investigated by a senior staff member and you will be informed of the outcome.
Alternatively, you may simply wish to let us have a note of your comments and suggestions for improved services.
Our Annual Complaints Report – 1 April 2021 to 31 March 2022 can be found below.