Agendas, reports and minutes

A meeting of the Customer Services Board will take place on Tuesday, 17 February 2015 in Committee Room 1, Council Headquarters, Glenurquhart Road, Inverness at 3.00pm. 
 
You are invited to attend the meeting and a note of the business to be considered is attached.

Yours faithfully

Michelle Morris
Depute Chief Executive/
Director of Corporate Development

BUSINESS

1. Apologies for Absence

2. Declarations of Interest

Members are asked to consider whether they have an interest to declare in relation to any item on the agenda for this meeting. Any Member making a declaration of interest should indicate whether it is a financial or non-financial interest and include some information on the nature of the interest. Advice may be sought from Officers prior to the meeting taking place.

3. Minutes of Last Meeting  
 
There are circulated for noting the Minutes of the last Meeting of the Customer Services Board held on 16 December 2014.

4. Customer Service Board – Consultation Update  

There is circulated Report No. CSB/1/15 dated 10 February 2015 by the Depute Chief Executive/Director of Corporate Development which provides an update to Members regarding the Customer Services Review consultation.
The Board is invited to note the content of the report and the progress to date on the Customer Services Review consultation.