Agendas, reports and minutes

Minutes of Meeting of the Customer Services Board held in Committee Room 1, Council Headquarters, Glenurquhart Road, Inverness on Tuesday, 16 December 2014 at 3.00pm.

Present:

Dr A Sinclair, Mr J Gordon, Mr R Laird, Mr B Lobban, Mrs D Mackay, Mr H Morrison (via telephone conference), Mr G Rimell, Mr H Wood

Officials in attendance:

Ms M Morris, Depute Chief Executive/Director of Corporate Development
Ms V Nairn, Head of Digital Transformation
Ms T Page, Customer Services Manager
Miss J MacLennan, Democratic Services Manager

Dr A Sinclair in the Chair

Business

1. Apologies for Absence

Apologies for absence were intimated on behalf of Mrs M Davidson and Dr I Cockburn.

2. Declarations of Interest

There were no Declarations of Interest.

3. Minutes of the Last Meeting

There had been circulated Minutes of the last Meeting held on 11 November 2014 - which were APPROVED.

4. Exclusion of the Public

The Board RESOLVED that, under Section 50A(4) of the Local Government (Scotland) Act 1973, the public should be excluded from the meeting for the following item on the grounds that it involved the likely disclosure of exempt information as defined in Paragraph 1 of Part 1 of Schedule 7A of the Act.

5. Consultation on Proposals

There had been circulated to Members only the proposed ‘Consultation on Proposals’ document for review, together with a list of the Key Community Stakeholders and Consultation Groups.

During confidential discussion, Members made a number of amendments to the various Sections within the consultation document and it was AGREED that these amendments would be taken forward by the Officials prior to circulation of the document in the New Year.

It was also NOTED that Members would be advised of the specific dates for consultation with Trade Unions and briefings for staff which were to be undertaken in the New Year and prior to circulation of the consultation document.

In relation to future meetings, it was AGREED that it was unlikely that there would be a need for a meeting in January and therefore the next scheduled meeting would be held in February 2015.     

The meeting concluded at 4.10pm.