Agenda
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A meeting of the Customer Services Board will take place on Tuesday, 16 December 2014 in Committee Room 1, Council Headquarters, Glenurquhart Road, Inverness at 3.00pm.
You are invited to attend the meeting and a note of the business to be considered is attached.
Yours faithfully
Michelle Morris
Depute Chief Executive/
Director of Corporate Development
BUSINESS
1. Apologies for Absence
2. Declarations of Interest
Members are asked to consider whether they have an interest to declare in relation to any item on the agenda for this meeting. Any Member making a declaration of interest should indicate whether it is a financial or non-financial interest and include some information on the nature of the interest. Advice may be sought from Officers prior to the meeting taking place.
3. Minutes of Last Meeting
There are circulated Minutes of the last Meeting held on 11 November 2014.
4. Exclusion of the Public
The Board is asked to resolve that, under Section 50A(4) of the Local Government (Scotland) Act 1973, the public should be excluded from the meeting for the following item on the grounds that it involves the likely disclosure of exempt information as defined in Paragraph 1 of Part 1 of Schedule 7A of the Act.
5. Consultation on Proposals
Further to the last Board meeting, there is circulated the proposed final consultation document for Member review and the updated consultation list.
Minutes
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Minutes of Meeting of the Customer Services Board held in Committee Room 1, Council Headquarters, Glenurquhart Road, Inverness on Tuesday, 16 December 2014 at 3.00pm.
Present:
Dr A Sinclair, Mr J Gordon, Mr R Laird, Mr B Lobban, Mrs D Mackay, Mr H Morrison (via telephone conference), Mr G Rimell, Mr H Wood
Officials in attendance:
Ms M Morris, Depute Chief Executive/Director of Corporate Development
Ms V Nairn, Head of Digital Transformation
Ms T Page, Customer Services Manager
Miss J MacLennan, Democratic Services Manager
Dr A Sinclair in the Chair
Business
1. Apologies for Absence
Apologies for absence were intimated on behalf of Mrs M Davidson and Dr I Cockburn.
2. Declarations of Interest
There were no Declarations of Interest.
3. Minutes of the Last Meeting
There had been circulated Minutes of the last Meeting held on 11 November 2014 - which were APPROVED.
4. Exclusion of the Public
The Board RESOLVED that, under Section 50A(4) of the Local Government (Scotland) Act 1973, the public should be excluded from the meeting for the following item on the grounds that it involved the likely disclosure of exempt information as defined in Paragraph 1 of Part 1 of Schedule 7A of the Act.
5. Consultation on Proposals
There had been circulated to Members only the proposed ‘Consultation on Proposals’ document for review, together with a list of the Key Community Stakeholders and Consultation Groups.
During confidential discussion, Members made a number of amendments to the various Sections within the consultation document and it was AGREED that these amendments would be taken forward by the Officials prior to circulation of the document in the New Year.
It was also NOTED that Members would be advised of the specific dates for consultation with Trade Unions and briefings for staff which were to be undertaken in the New Year and prior to circulation of the consultation document.
In relation to future meetings, it was AGREED that it was unlikely that there would be a need for a meeting in January and therefore the next scheduled meeting would be held in February 2015.
The meeting concluded at 4.10pm.