Housing options - help and advice

What you need to do

Get advice early

Many people lose their homes, or their rights to get the issue sorted, because they wait too long before getting advice.

The more information you give us, the quicker we are able to give you proper advice. Please let us see any useful documents as soon as you can.
At busy times we may only be able to give you brief initial advice when you first contact us. If your problem is urgent please try and contact us early in the morning.

Housing options interview

The initial interview may last about 45 minutes and you should bring all relevant paperwork with you, for example:

  • Your tenancy agreement
  • Notice to quit
  • Letters from your landlord, family or relative who wants you to leave
  • Notice seeking possession or court documents
  • Arrears letters

A housing options adviser will talk to you about your current situation, discuss any difficulties you are having and help you look at your options to either:

  • Help you stay in your current home
  • Find alternative housing

Looking at your individual circumstances, we'll give you realistic advice. We will help you explore your housing options and choices.

We can also:

  • Negotiate with your landlord or parents
  • Give information about your rights as a tenant and how to get any problems sorted
  • Give advice and put you in touch with money and debt advice specialists
  • Give advice on mediation, counselling and long term housing support