Direct payment
If you choose to receive Self-Directed Support through Direct Payments, you have the option to employ your own Personal Assistant (PA) to help with your care needs.
Find out more about Self-Directed Support
Payment card
As part of this arrangement, you will be provided with a payment card, issued by EML Payments Limited. This card is available to all individuals in Highland who receive Direct Payments.
The person managing the Direct Payment - known as the Responsible Person - will need to sign an Agreement Form. Their name, address, and date of birth will be securely shared with EML to set up the payment card.
Once everything is processed, EML will send the card directly to the Responsible Person, along with simple instructions on how to activate and use it.
Improved use
As more people begin to use Direct Payments, a more efficient and streamlined monitoring system is needed. The introduction of the payment card removes the requirement to submit quarterly monitoring paperwork, making the process simpler for families and carers.
This new approach also reduces administrative processing time, helping to ensure quicker and more effective support.