Why we made this change
We are committed to giving you a better and more consistent experience when you contact the Council. It should feel simple and stress-free. We have improved our website to make it easier for you to contact us more easily, get support faster, and access services online.
You told us you wanted:
- Information that is easy to read
- Pages that are simple to navigate
- A modern design that works well on different devices
Using this feedback, we have created a clearer, more helpful “front door” to access information and services.
What is new
We have made a range of improvements to create a website that is easier to use and works better for everyone.
Simpler navigation
It is now easier to find what you are looking for. The improved search function also helps you get quicker answers and supports faster self-service.
Clearer and more consistent information
We have rewritten and reorganised pages so they are easier to understand.
Accessibility features
New accessibility tools to make the site easier for everyone to use and help more people access the services they need.
Recite Me allows people to choose how they see, hear and understand the information. It can:
- read text out loud
- change colours
- change text size and font
- translate into 100 different languages
Improved mobile experience
Our research shows 65% of you access Council services on the go. Whether you are checking bin collections on your phone or logging an issue while out and about, the site now works smoothly across most commonly-used devices.
Easy ways to give feedback
Every page now includes a quick feedback form at the bottom. Your comments help us continue improving the site.
What is next
This is only the start. Over the next months and years, we will keep improving your online experience with the Highland Council. We will continue to offer in‑person help when you need it.
We put our customers at the heart of how services are designed and delivered. We want them to be:
- accessible
- consistent
- inclusive
We will support self‑service where possible and make sure you get the right level of help for your needs. This includes improving all online services, such as how you request, report or pay for something.
We are also developing a Highland Account so you can see information that is specific to you.
You can read more about our aims in the Customer Experience Strategy.