Council Tax - contact us

Use the contact details below to reach the appropriate Highland Council team for Council Tax–related queries.

Pay your Council Tax

Contact to pay your Council Tax:

• Phone: 01349 886605
• Online Payment: Pay Council Tax
• Postal Address: Highland Council HQ, Glenurquhart Road, Inverness, IV3 5NX

Discounts, Exemptions, and Council Tax Reduction

Council Tax Reduction and Housing Benefit:

• Team: Service Delivery Team
• Phone: 0800 393 811
• Email: operations.team@highland.gov.uk

Welfare Advice:

• Team: Welfare Support Team
• Phone: 0800 090 1004
• Email: welfare.support@highland.gov.uk

Appeals and Banding Disputes

To appeal a Council Tax decision, read this guidance page and then follow the process by using the contacts below as appropriate.

• Initial Appeal:
  • Contact: Service Delivery Manager
  • Address: PO Box 5650, Inverness, IV3 5YX
• Escalated Appeal:
  • Contact: Head of Revenues and Business Support
  • Address: PO Box 5650, Inverness, IV3 5YX

To find out which Council Tax band your property is in, visit the Scottish Assessors Association.

Debt Recovery

If you're struggling to pay or need to discuss a repayment plan:

• Team: Revenues Team
• Phone: 01463 702980
• Email: recovery.team@highland.gov.uk
• Address: Highland Council HQ, Glenurquhart Road, Inverness, IV3 5NX

Moving Home and Change of Circumstances

To report changes such as moving house or changes in household members:

• Online Form: Report a Change
• Upload Evidence: Submit Documents