- Service time frame
-
Emergency repairs
- We attend emergency repairs within 12 hours of you reporting the issue
Non‑emergency repairs
- We attend non‑emergency repairs within 9 days
Routine repairs
- We carry out routine repairs within 20 days
Empty properties (voids)
- We aim to make empty properties ready for new tenants within 35 days
Highland Housing Register applications
- We log applications within 24 hours
- We make your application live once we have all required information
Tenancy requests
- We acknowledge tenancy-related requests and set expectations within 10 days
Homelessness support
Presenting as homeless
- We tell you the best next steps on the day you contact us
