Get help putting your bin out

If you are physically unable to move your bins and have no one else in your household who can help, you may be eligible for an assisted bin collection.

We will collect your bins from an agreed location on your property, such as your back door.


Who can apply

You can apply if:

  • you are unable to move your bins due to a physical condition
  • no one else living in your home is able to help

How to apply

Download and complete the application form:

Request a backdoor collection

Return your completed form to your local area office. Addresses are listed at the end of the form.


What happens next

We will use the information you provide to assess your eligibility and manage the service.

If your request is approved we will:

  • confirm the collection point on your property
  • contact you every two years to check if you still need the service

Your information will be stored securely and only shared if required by law.

Page last modified: 28 November 2025