How to avoid rogue doorstep traders
Choose a trader yourself
If you need repairs or maintenance:
- always find a trader yourself — do not rely on cold callers
- if you are eligible, you can contact our Handyperson Service
If a doorstep trader calls
Follow these steps to stay safe:
Do not agree to anything on the spot
Be suspicious if they want to start work immediately
Watch out for pressure tactics, such as:
- “special offers” if you sign up now
- claims that the work is urgent
- saying your neighbours have already agreed
Be wary of flattery - some traders try to build trust by pretending to have things in common with you
Always ask for ID and check it yourself:
- contact the organisation directly using a number you have looked up
- do not use a number the trader gives you - it could be fake
Lock your back door and close windows before answering the front door
Some doorstep traders work with distraction burglars who enter your home while you are distracted.
Never hand over a cash deposit
Do not be afraid to say no
Use the Nominated Neighbour Scheme
Police Scotland’s Nominated Neighbour Scheme lets a trusted neighbour check unexpected callers for you. It is a simple way to stay safe.
Report a doorstep trader
If you are concerned about a doorstep trader, report it to Advice Direct Scotland on 0808 1646000
If you feel threatened or unsafe, call 999 immediately.