Our enforcement policy
We use a range of methods to enforce trading standards laws across the Highlands.
Routine inspections and visits
We visit:
- manufacturers
- retailers
- importers
- other trade premises
We check that:
- weighing and measuring equipment is accurate and used correctly
- goods are safe and properly labelled
- prices are clearly displayed
- product descriptions are honest and not misleading
Testing and sampling
We regularly test and sample goods and services to check:
- product safety
- accuracy of descriptions
- quantity and measurements
Targeted operations
We carry out special projects to tackle:
- rogue traders
- problem areas identified through complaints or intelligence
Investigations
We investigate alleged breaches of criminal trading standards legislation. This includes:
- gathering evidence
- interviewing witnesses
- taking enforcement action where necessary
General enforcement areas
We enforce laws covering:
- pricing and price display
- trade descriptions
- weights and measures
- consumer product safety
- counterfeit goods
- consumer credit
Specialist enforcement areas
We also regulate specific sectors, including:
- motor vehicles – supply and servicing
- petrol and diesel – supply, storage, and retail
- fireworks and explosives – storage and sale
- poisons – retail sale
- taxis and private hire cars – licensing and regulation
- fertilisers and animal feed – supply and storage