Public Service Obligation information
The Public Service Obligation (PSO) operates between Wick and both Aberdeen and Glasgow. Funding has been secured until 14 August 2027 only, however work is ongoing to secure longer term funding beyond that date.
In addition to funding from Transport Scotland and Highland Council, the PSO is monitored and supported by a range of local partners, including:
- Caithness Chamber of Commerce
- NRS Dounreay
- Highlands and Islands Airports Limited
- Focus North
- Highlands and Islands Enterprise
- local councillors
How the PSO is managed
The PSO operates as a collaborative partnership, with all stakeholders working together to monitor performance and ensure the long‑term sustainability of the service. When service levels fall short, the first step is always to engage in constructive dialogue with the operator to understand the causes and identify practical solutions.
If service standards do not improve, the contracting parties may consider applying penalties or, in cases of serious non‑performance, invoking the relevant contract clauses.
Our priority remains the protection of the PSO and the vital lifeline connection it provides for communities across the north Highlands.