Sometimes life is hard, and you might not be able to pay your rent or fill in benefit forms. Talk to us as soon as possible, we are here to help.
Step 1: We will send you a letter
If you miss a rent payment, we will send you a letter - even if you get Housing Benefit or Universal Credit.
If you do not pay or contact us, we will send another letter and a housing officer will visit you.
Step 2: Legal notice
If you still have not paid or made a plan to pay, we will send you a legal notice.
This is called a Notice of Proceedings for Recovery of Possession.
It is the first step that could lead to eviction, but we still want to help you avoid that.
Step 3: A visit from your housing officer
After the legal notice, your housing officer will visit you.
They will explain what is happening and help you make a payment plan that you can afford.
Step 4: Pre-court interview
If there is still no payment or plan, we will arrange a meeting with a senior housing officer.
This is called a pre-court interview.
We will talk about your rent arrears and try to agree on a plan to stop things going to court.
Step 5: Court
If nothing is sorted by this point, we may have to go to court.
But we will do everything we can to help you before that happens.