Accessibility

Accessibility statement for highland.gov.uk

We hope you will find this website easy to use. We are committed to making our website as accessible as possible.

This accessibility statement applies to:

This website is run by The Highland Council. We want as many people as possible to be able to use this website. That means you can:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader, for example JAWS

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • some PDF documents are not fully accessible to screen reader software
  • some videos (including live video streams) do not have captions

Feedback and contact information

We are always looking to improve the accessibility of this website. If you find any problems not listed in our non-compliances or think we are not meeting accessibility requirements, email webdevelopment@highland.gov.uk.

If you contact us with a complaint about the accessibility of our online services, and you are not happy with our response the Equality Advisory and Support Service may be able to help you.

Requesting information in another format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We will consider your request and get back to you in 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Highland Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances and exemptions listed.

What we are doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.

How we tested our website

We test our website regularly using automated software provided by Silktide. This allows us to monitor our performance and gives insight into accessibility issues which we then fix.

Our levels of compliance with each of the conformance levels are:

  • A - 95%
  • AA - 94.9%
  • AAA - 92%

This is based on a sample of 10,000 pages and 4,242 PDFs.

Preparation of this accessibility statement

This statement was prepared on 6 February 2026. It was last reviewed on 6 February 2026.

This website was last tested on 6 February 2026.

Page last modified: 11 February 2026