What you can expect
When you contact us:
- we will offer you a Housing Options appointment within 6 working days, where possible
- if you are in crisis or at risk of homelessness, you can speak to someone immediately
- you can bring a friend, relative or advocate to your appointment
- your appointment will take place in a safe, confidential and welcoming space
You will be supported by a trained member of staff who will:
- listen to your situation and explain your housing options clearly
- provide accurate, balanced advice to help you make informed decisions
- give you a named case worker so you do not have to repeat your story
- create a Housing Options Action Plan with you, and explain what happens next
If some options are not available to you, we will explain why.